Last Updated: October 2026
Welcome to Fixivo Store. These Terms of Service explain the rules for using our website and buying products from www.fixivostore.com. By visiting our website or placing an order, you agree to these terms. Please read them carefully before using our website.
This website is operated by Fixivo Store. Throughout the site, the words “we,” “us,” and “our” refer to Fixivo Store. Fixivo Store is a legally registered Sole Proprietorship operating under the commercial frameworks, guidelines, and trade regulations of the Republic of India. You can contact us at:
• Email: info@fixivostore.com
• Website: www.fixivostore.com
• Registered Operating Address: Floor No. 01, Building No./Flat No. 18-1-544/B/30/A, Babasaheb Ambedkar Rail Over Bridge, Nearby Landmark: Al Nahadi Enterprises Sadath Nagar, Locality/Sub Locality: Sadath Nagar, Kandikal Gate, Phool Bagh, Hyderabad, District: Hyderabad, Telangana, PIN Code: 500053, India.
By using our website, you agree to use it only for legal and proper purposes. You must not: use our website for fraud, try to damage or hack the website, copy our content without permission, use fake information when placing an order, or break any law while using our website. If we find misuse, we may block access, cancel orders, or take legal action if needed.
We try to make sure all product details, images, prices, and descriptions are accurate. However, small errors may happen. Product colors may look slightly different depending on your screen, lighting, or device settings. We may update product descriptions, prices, or availability at any time without notice. Example: A product may look slightly brighter in photos than in real life because of studio lighting.
All prices shown on our website are displayed in the currency shown at checkout (primarily Euros for our Netherlands customer base). Prices may change at any time without notice. The final price, shipping cost, and any available regional fees will be shown at checkout before you complete your order.
When you place an order, you agree that all information you provide is correct and complete. This includes: full name, shipping address, email address, phone number (required for shipping notifications), and payment information. After placing an order, you may receive an order confirmation email. This does not always mean the order has been fully accepted. We may cancel or refuse an order if there is a problem.
We may refuse or cancel an order if: the product is out of stock, payment processing fails, the address is incomplete or incorrect, fraud or suspicious activity is detected, there is a pricing or product description error, or we are unable to deliver to your location. If your order is cancelled after payment, we will issue a refund to the original payment method where applicable.
We accept the payment methods shown at checkout. By placing an order, you confirm that you are allowed to use the payment method, the details are correct, and you authorize us to charge the order amount. All payments are processed securely through our third-party payment gateway provider, Razorpay. Fixivo Store does not store, collect, or see your full card numbers or direct banking credentials. All financial data is encrypted and managed entirely under Razorpay's compliant security networks.
Shipping timelines, tracking channels, delays, and delivery rules are fully detailed in our Shipping Policy. The user explicitly acknowledges that all transactions executed on this storefront constitute a foreign-to-foreign Merchanting Trade flow (Purpose Code P0108). Products are dispatched directly from our international manufacturing hubs and supplier centers overseas directly to the customer destination in the Netherlands without passing through or clearing customs borders in India. Delivery times are estimates and may vary due to courier delays, customs checks, holidays, weather, or other reasons outside our control. Please make sure your shipping address is correct before placing an order.
Returns, refunds, replacements, and warranty claims are fully detailed in our Returns & Warranty Policy. Because our operations are structured on an international direct-to-consumer logistics model, items cannot be physically accepted at our domestic Indian administrative address. Customers must contact info@fixivostore.com to receive a designated international warehouse return location. Unapproved returns sent to our registered Indian base will not be accepted or refunded.
Since shipments are routed from foreign fulfillment nodes directly to the Netherlands, the buyer acts as the importer of record. For international orders, customs duties, import taxes, or local charges may apply depending on current European Union regulations. These charges are decided by your country’s customs office and are the customer’s responsibility unless clearly stated otherwise at checkout. Fixivo Store is not responsible for delays caused by regional customs clearance processes.
You agree to use our products safely and according to the product instructions. Fixivo Store is not responsible for damage, injury, or loss caused by: wrong use, wrong installation, misuse, negligence, product modification, or ignoring safety instructions. Example: If an electrical product is used with the wrong charger or installed incorrectly, Fixivo Store is not responsible for damage caused by that misuse.
We do our best to keep products available. However, stock can change quickly. We do not guarantee that every product will always be available. If a product becomes unavailable after you place an order, we may offer a replacement, a refund, store credit, or another suitable solution.
If you create an account or provide personal information, you agree that the information is accurate and updated. You are responsible for keeping your account details safe. Our use of your personal information is explained in our Privacy Policy.
We may offer discounts, coupon codes, or promotions from time to time. Promotions may have conditions, such as: expiry date, minimum order value, limited stock, one use per customer, or specific product restrictions. We may change, pause, or end promotions at any time.
All content on our website belongs to Fixivo Store or our content providers. This includes: logos, text, product descriptions, images, website design, graphics, and brand names. You may not copy, sell, reuse, or distribute our content without explicit written permission.
Our website may contain links to third-party websites, apps, or services. We are not responsible for third-party websites, their content, policies, or actions. You should read their terms and policies before using them.
To the maximum extent allowed by law, Fixivo Store is not responsible for indirect, accidental, or unexpected losses related to the use of our website or products. This includes: loss of profits, loss of data, delivery delays, website errors, product misuse, or third-party service problems. Nothing in these terms removes your legal consumer rights where the local law does not allow it.
Sometimes our website may have errors, such as: wrong prices, wrong product details, typing mistakes, stock sync errors, or technical infrastructure issues. We reserve the right to correct errors, update information, or cancel orders if needed.
We may update these Terms of Service at any time. The latest version will always be available on this page. By continuing to use our website after updates, you agree to the new terms.
These Terms of Service and any commercial transactional agreements concerning order collections through our integrated payment provider, Razorpay, shall be governed, interpreted, and enforced strictly in accordance with the laws of the Republic of India. Any legal disputes, claims, or conflicts arising from your use of this website are subject exclusively to the jurisdiction of the competent courts in Hyderabad, Telangana, India.
For questions about these Terms of Service, contact us at:
• Email: info@fixivostore.com
• Store: Fixivo Store
• Website: www.fixivostore.com
Registered Base: Floor No. 01, Building No./Flat No. 18-1-544/B/30/A, Babasaheb Ambedkar Rail Over Bridge, Nearby Landmark: Al Nahadi Enterprises Sadath Nagar, Locality/Sub Locality: Sadath Nagar, Kandikal Gate, Phool Bagh, Hyderabad, District: Hyderabad, Telangana, PIN Code: 500053, India.
We usually respond within 24–48 business hours.