Last Updated: October 2026
At Fixivo Store, we want you to feel confident when shopping with us. This Returns & Warranty Policy explains how returns, refunds, replacements, and warranty claims work for our international e-commerce structure. This policy applies to products purchased from www.fixivostore.com.
You may request a return within 14 days after receiving your order. To be eligible for a return, the item must be unused, in its original condition, in the original packaging, and complete with all accessories, manuals, and parts. In compliance with European Union consumer protection standards, online shoppers in the Netherlands have a 14-day cooling-off period to cancel and return most online orders. Some standard product exceptions may apply.
To request a return, contact us directly at: info@fixivostore.com. Please include your full name, order number, product name, reason for return, and clear photos or video if the item is damaged, faulty, or incorrect. After reviewing your request, we will send you the next steps. Please do not send the product back to any address before contacting us.
Because Fixivo Store operates a direct cross-border Merchanting Trade model with fulfillment infrastructure located outside of India (foreign-to-foreign shipping), returns cannot be physically accepted at our domestic corporate operating address.
• Upon approval of your return request, our support desk will issue an international warehouse return address.
• For normal returns where the product is not damaged or faulty, the customer is responsible for arranging and paying all international return shipping costs.
• If the product is officially confirmed to be damaged, defective, or incorrect upon arrival, we will review the case and offer an exchange, full refund, or a replacement at no additional cost.
Some items cannot be returned under any circumstance, including: used products, items damaged due to customer misuse, products missing parts or accessories, items returned without prior administrative approval, personal care or hygiene-related items if opened/used, or custom special-order products if clearly stated on the product description page. Example: If a product is used for many days and then returned with scratches or missing parts, it does not qualify for a refund.
If your item arrives damaged, faulty, or incorrect, contact us within 48 hours of delivery signature. Please send your order number, clear photos of the product, clear photos of the external packaging, and a short video showing the functionality issue. After checking the issue, we may offer a replacement, a refund, a partial refund, or store credit depending on the condition of the product and the problem reported.
Once your return is received and inspected at our designated hub, we will notify you by email. If your refund is approved, it will be automatically processed back to your original payment method via our domestic payment aggregator (Razorpay). Refund processing time usually depends on your bank or payment card provider. Please note that shipping charges are not refundable unless the product arrived faulty, damaged, or incorrect. Refunds will be refused if the returned item is used, damaged, incomplete, or not approved for return.
You can request an order cancellation by contacting us quickly at: info@fixivostore.com. If your order has not been processed or shipped by our foreign fulfillment nodes, we will cancel it. If the order has already entered our cross-border processing pipeline or has been shipped, cancellation is not possible. In that case, you must wait for delivery and then initiate an international return request.
Fixivo Store provides a basic 6-month functional warranty for products that arrive faulty, defective, or do not work as expected under normal use.
Warranty coverage applies to: manufacturing defects, products not working on arrival, electrical faults under normal use, or missing/incorrect parts.
Warranty does not cover: damage caused by misuse, water damage (unless the product is clearly marked waterproof), accidental damage, normal wear and tear, product modification or repair by the customer, or damage caused by wrong installation or incorrect charging. Example: If a rechargeable light does not turn on after delivery, it qualifies for warranty support. If the same light breaks after being dropped, it does not qualify.
To make a warranty claim, email us at: info@fixivostore.com. Include your order number, product name, clear photos, a short video showing the functionality issue, and a description of the problem. We will review the claim and offer repair guidance, replacement, refund, partial refund, or store credit depending on the issue.
If your refund has been approved but you have not received it yet: first check your bank account again; then contact your credit card company or payment provider. Some international refunds take several business days to appear on your statements. If you still need help, contact us at: info@fixivostore.com
Please do not refuse delivery from the carrier or send products back without contacting us first. Unapproved returns will not be accepted, tracked, or refunded.
For returns, refunds, or warranty support, contact:
• Email: info@fixivostore.com
• Store: Fixivo Store
• Website: www.fixivostore.com
• Registered Corporate Address: Floor No. 01, Building No./Flat No. 18-1-544/B/30/A, Babasaheb Ambedkar Rail Over Bridge, Nearby Landmark: Al Nahadi Enterprises Sadath Nagar, Locality/Sub Locality: Sadath Nagar, Kandikal Gate, Phool Bagh, Hyderabad, District: Hyderabad, Telangana, PIN Code: 500053, India.
We usually respond within 24–48 business hours.