Need help with your order or have a question about our products? We are here to help. At Fixivo Store, we want your shopping experience to be simple, clear, and stress-free.
Fixivo Store is a legally registered Sole Proprietorship operating under the commercial frameworks, guidelines, and trade regulations of the Republic of India. In accordance with international payment aggregator standards and cross-border compliance rules (Purpose Code P0108), our complete business footprint is mapped below:
| Legal Store Identity: | Fixivo Store |
| Official Web Domain: | www.fixivostore.com |
| Corporate Operating Address: | Floor No. 01, Building No./Flat No. 18-1-544/B/30/A, Babasaheb Ambedkar Rail Over Bridge, Nearby Landmark: Al Nahadi Enterprises Sadath Nagar, Locality/Sub Locality: Sadath Nagar, Kandikal Gate, Phool Bagh, Hyderabad, District: Hyderabad, Telangana, PIN Code: 500053, India. |
| Primary Support Channels: | info@fixivostore.com |
For all order updates, transactional inquiries, or product support questions, please contact our team directly at:
Email: info@fixivostore.com
We usually respond within 24–48 business hours. Our operational business days are Monday to Friday, excluding public holidays. During busy periods or high order volumes, replies may take slightly longer. Please send only one email per issue, as multiple messages can slow down overall response times.
To help us solve your issue faster, please include the correct details in your email sequence.
Please explicitly include:
Example: “Hi, I placed an order for the Wireless Video Doorbell. My order number is #1234. Can you please help me check the shipping status?”
If your order has already been processed and dispatched, you will automatically receive an active tracking number via email. Tracking updates may take 2–5 business days to synchronize and display updates within the global tracking network after initial shipment. If tracking details are not updating immediately, please allow a few days for global logistics nodes to update—this is completely normal. For comprehensive information on foreign-to-foreign shipping timelines, please read our full Shipping Policy.
If your international tracking link states the package was delivered but you do not physically have it, please cross-reference the following checks before contacting support:
If the package cannot be recovered, email us immediately at info@fixivostore.com including your original order number and tracking code.
For returns, structural refunds, damaged arrivals, incorrect items, or active warranty claims, reach out to info@fixivostore.com.
Please ensure you include your order number, product name, clear photographic evidence of both the item and its external packaging, and a short video clip clearly illustrating the functional defect if applicable. Please note: Do not send any physical products back to any address before contacting our support desk to receive a validated international return clearance address. Review our complete Returns & Warranty Policy for full terms.
If a product arrives broken, structurally damaged, or completely faulty, please contact us within 48 hours of delivery signature. Provide your order number, crisp photos, a short video detailing the malfunction, and a description of the core issue so our compliance and support teams can issue an immediate replacement layout guidance.
If you need to adjust, change items, or cancel an order, email info@fixivostore.com immediately. If your order has not yet been processed or dispatched by our global supplier network, we will execute the change or cancellation cleanly. If the package has already moved into our automated cross-border processing pipeline, modifications or cancellations will not be possible.
If you discover a typo or an incorrect shipping destination address, alert us instantly at info@fixivostore.com with the order number, your corrected delivery address details, and your customer phone contact configuration. We will attempt to intercept the order data before final transit routing, but changes cannot be guaranteed once global fulfillment logistics have begun.
Have technical questions regarding product sizes, intelligent automation rules, operational parameters, or general product information prior to checking out? Email info@fixivostore.com for clear guidance.